PT Jaringaku Sarana Nusantara (JSN Jaringanku) berkomitmen penuh untuk melindungi kerahasiaan data pribadi pelanggan internet kami. Kebijakan Privasi ini menjelaskan bagaimana kami mengumpulkan, menggunakan, menyimpan, dan menjaga informasi Anda melalui aplikasi JSN Billing Manager, terutama dalam kaitannya dengan penggunaan Meta API (WhatsApp Business API).
Tujuan Aplikasi & Integrasi API: JSN Billing Manager digunakan secara internal untuk mendukung layanan pelanggan PT Jaringaku Sarana Nusantara dalam tiga pilar operasional:
- Aktivasi: Mengolah data pendaftaran dan identitas guna memproses pemasangan dan pengaktifan layanan internet baru.
- Penagihan: Mengolah tagihan, mengirimkan rincian invoice, dan mengeluarkan tanda terima pembayaran.
- Monitoring: Melacak performa koneksi internet, mendeteksi gangguan jaringan, dan mengamati status sistem agar kualitas koneksi pelanggan tetap prima.
1. Informasi yang Kami Kumpulkan
Kami hanya mengumpulkan data yang relevan dan dibutuhkan untuk menjalankan operasional dan notifikasi billing secara aman, mencakup:
- Identitas Pelanggan: Nama lengkap, NIK, NPWP, alamat fisik pemasangan internet, serta nomor telepon/WhatsApp aktif.
- Informasi Layanan & Billing: Kode pelanggan (CID/SID), paket internet yang dipilih, riwayat invoice bulanan, nominal tagihan, tanggal jatuh tempo, dan status pembayaran.
- Data Monitoring Teknis: IP Address pelanggan (statis/dinamis), riwayat login sesi internet, data penggunaan bandwidth, serta status kestabilan ONT/ONU di jaringan.
- Kredensial Integrasi: Kunci otorisasi Meta API WhatsApp Business yang disimpan secara terenkripsi di server pusat kami.
2. Bagaimana Kami Menggunakan Informasi Anda
Seluruh data yang terkumpul digunakan semata-mata untuk tujuan:
- Memproses registrasi, perubahan data, dan aktivasi layanan baru internet PPPoE/Hotspot.
- Menghasilkan invoice bulanan secara otomatis dan mencatat pembayaran pelanggan.
- Mengirim notifikasi WhatsApp resmi (Invoice tagihan H-14, pengingat jatuh tempo, konfirmasi pembayaran, serta peringatan gangguan jaringan) menggunakan Meta API WhatsApp Business.
- Memantau stabilitas koneksi internet pelanggan (monitoring) serta mengoptimalkan kinerja router NAS dan perangkat ONU.
3. Perlindungan & Keamanan Data
Kami menjamin bahwa kredensial Meta API, data kontak, dan identitas pribadi pelanggan tidak akan pernah diperjualbelikan, disewakan, atau dibagikan kepada pihak ketiga di luar kebutuhan resmi Meta Platforms, Inc. Seluruh pertukaran data notifikasi dengan Meta Graph API dilindungi dengan enkripsi HTTPS yang ketat.
4. Hak Pelanggan & Penghapusan Data
Setiap pelanggan PT Jaringaku Sarana Nusantara memiliki hak untuk mengakses, memperbaiki, atau meminta penghapusan data pribadi mereka dari sistem database kami. Untuk mengajukan permintaan tersebut, silakan menghubungi tim admin atau layanan pengaduan resmi JSN Jaringanku.
PT Jaringaku Sarana Nusantara (JSN Jaringanku) is fully committed to protecting the privacy of our internet service customers. This Privacy Policy describes how we collect, use, store, and safeguard your personal information through the JSN Billing Manager application, particularly in connection with the use of the Meta API (WhatsApp Business API).
Application & API Integration Purpose: JSN Billing Manager is utilized internally to support customer services of PT Jaringaku Sarana Nusantara in three core operational pillars:
- Activation: Processing registration and identity details to set up and activate new internet connections.
- Billing & Invoicing: Processing monthly fees, sending invoice alerts, and issuing payment receipts.
- Monitoring: Tracking internet connection stability, detecting network issues, and observing system logs to maintain optimal connection quality.
1. Information We Collect
We only collect data that is relevant and necessary to safely conduct billing operations and push notifications, including:
- Customer Identity: Full name, NIK (National ID), NPWP (Tax ID), physical installation address, and active phone/WhatsApp numbers.
- Service & Billing Details: Customer IDs (CID/SID), selected internet packages, monthly invoice history, billing amount, due dates, and payment status.
- Technical Monitoring Data: Customer IP Addresses (static/dynamic), internet login session history, bandwidth utilization data, and ONT/ONU status on the network.
- Integration Credentials: WhatsApp Business Meta API credentials stored with industry-standard encryption on our servers.
2. How We Use Your Information
All collected data is used exclusively to:
- Process registration, updates, and activation of new PPPoE/Hotspot internet services.
- Generate automated monthly invoices and log payment transactions.
- Send official WhatsApp notifications (H-14 invoice alerts, overdue reminders, payment receipts, and connection stability updates) using the WhatsApp Business Meta API.
- Monitor the stability of the customer's internet connection (monitoring) and optimize NAS routers and ONT devices.
3. Data Protection & Security
We guarantee that your Meta API credentials, customer contact details, and private identities will never be sold, rented, or shared with third parties, except as required for official Meta Platforms, Inc. API transactions. All notification exchanges with Meta Graph API are secured with strict HTTPS encryption.
4. Customer Rights & Data Deletion
Every customer of PT Jaringaku Sarana Nusantara has the right to access, rectify, or request the deletion of their personal data from our databases. To submit such a request, please contact the admin team or official support channels of JSN Jaringanku.